We want you to be 100% satisfied with your purchase on non made to measure items and complete wallpaper orders we offer a 14 working day refund policy. Return your order within 14 working days of notifying us and we will provide a full refunD LESS ANY DELIVERY COSTS.

BESPOKE / Made to measure items

Unfortunately Marsh & Co. cannot accept returns on any made to measure products including bespoke cabinetry, hand made curtains, blinds, upholstery, tracks and poles and special order cushions and lampshades that are not listed on our website.

If for any reason there are faults with our products or any damage has been caused during installation these must be reported to Marsh & Co. with 48 hours. We regret that we cannot except returns on made to measure items unless they are deemed faulty. Although we will advise you where necessary, Marsh & Co. cannot be held responsible for any choice of fabric, materials or design. 

For bespoke furniture and cabinetry we will ask you to approve any CAD drawings or specifications prior to ordering. We do not offer returns on bespoke furniture or cabinetry following installation and any damage or faults with the intended design or materials must be reported with 48 hours.

Fabrics

As your fabric order has been cut to order we do not accept returns on fabrics. In some cases on orders over 5 meters we will accept returns but this could incur a handling fee of up to 50% off the value of the order. This will depend on the supplier.

Non made to measure items

All items listed on our website such as furniture, rugs, cushions, lighting may be returned within 14 days of delivery. Items must be returned undamaged and in their original packaging. To return an item we must be notified within 14 days of delivery. For a full refund goods must be sent back within 14 working days of Marsh & Co. being notified of the return. Please note the bespoke cushions or lampshades or special orders are classed as made to measure items to which the above terms and conditions apply.

For wallpaper, Marsh & Co. will only accept complete orders, we do not allow returns on part orders. We also do not allow returns on paint orders.

Please inspect your items when you receive them. For fabrics and wallpapers, please check you are happy prior to cutting or hanging. If your order arrives damaged or faulty please let us know within 48 hours of delivery.

Marsh & Co. cannot be held responsible for goods that have been damaged in transit once the goods have been signed for. Please check all items before signing for them.

Receipt of goods

Please check all goods for damage upon receipt, Marsh & Co. cannot be held responsible for goods that have been damaged in transit once the goods have been signed for.

Please check all items before signing for them, If a friend or neighbor is signing for the goods we would advise that you ask them to check all the goods for damage before signing for delivery. For fabric & wallpaper orders, please check for faults or defects before cutting. Please check that the fabric/wallpaper is the correct width and if you already have a sample please check the fabric/wallpaper is the correct colour.

Please check that the fabric/wallpaper code and quantity match your order confirmation. Marsh & Co. cannot be held responsible for any miss measures. For items that require fitting e.g. curtain poles, we recommend that you employ specialist installers. Marsh & Co. Interiors cannot take responsibility for third party contractors. 

LARGER ITEMS

For larger item deliveries, we use verified third party logistics companies who specialise in large, bulky item deliveries.

For larger, heavier items, customer assistance may be required to help the driver. Delivery is strictly to ground floor only for insurance purposes. Our two man white glove delivery service is to ground floor only. Please call before placing your order and we will provide your with a quote for items delivered upstairs or to tricky areas.

Please check all goods for damage upon receipt, Marsh & Co. cannot be held responsible for goods that have been damaged in transit once the goods have been signed for. We allow 48 hours after signing for goods for damages to be reported to us - claims for damages outside this period will be rejected.

Delays in this instance will be fully communicated and if you require a more specific time frame, please feel free to contact us before placing your order. We can also hold items in our warehouse for up to 3 months after which we may have to change a storage fee.

Please always inform us if you are going to be unavailable on the suggested delivery date, and we will endeavour to arrange a suitable alternative. Failed deliveries that have been agreed will result in re-delivery/cancellation charges. Late cancelled orders, where the item has been dispatched to the courier for delivery will incur a charge to redeliver the items back to us.

Once a delivery slot is confirmed by the customer, it is the customer's responsibility to ensure they will be available to receive the goods, otherwise a re-delivery charge will apply.

Please be aware it is the customer's responsibility to check that any orders will fit into your home through doorways, stairwells and staircases. If you have any queries please speak to the team before placing your order.

Due to the weight and size of some of our products, once the team arrive, it is the customer’s responsibility to keep any children and pets safe during the installation for safety reasons.

Upon receipt of the goods, it is the customer’s responsibility to check over the order to ensure it is in good condition. We take full responsibility for any damage found during inspection only upon delivery.